Return & Refund Policy

At FurCare Co, we want you and your pet to be 100% happy with your purchase. If you are not entirely satisfied, we're here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging.

• Accompanied by the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged Items

If you received a damaged or defective product, please contact us immediately at kgosidigojanee@gmail.com with photos of the damage so we can send a replacement at no extra cost to you.

5. Contact Us

If you have any questions on how to return your item to us, contact us at kgosidigojanee@gmail.com